Privacy Policy

Privacy Policy – Updated 28/07/23

We are committed to protecting your privacy. The below information explains which data we collect, why we collect it and how we keep it safe. It should cover everything you need to know, but if you do have questions, drop us an email on info@chickencottage.com

Your personal data 

When you open an account with us either over the phone or online, we will treat all this information in accordance with the terms and conditions of this privacy policy which is in compliance with General Data Protection Regulation. 

By entering your personal information on our website, you accept that we may retain your information and it may be held by any third-party company that processes it on our behalf.

Which data we collect and why 

The data we collect via our website or through correspondence with you plays a vital part which enables us to operate and improve the service we offer you. We gather information in the following ways:

• When you register with us via our website, we ask you to provide personal information such as your names, address or business address and contact details including e-mail addresses, mobile/phone numbers and position in company. We store this information in our data base which enables us to recognize you as our customer. This way we can offer our services to you and deal with your orders. 
• When you pay online for the goods you order, we ask for payment card information however we do not store any of those details. 
• We also keep a record of your buying history to improve the quality of your shopping experience with us and make it quicker for you to find the products that you purchase regularly. 
• We keep a record of any e-mail correspondence you send us. This helps us to keep track of any problems you’ve had with our products or services. 
• Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes. 

ow we use your data

We use your personal information only to:

• Register you as a customer 
• Deal with your order and supply you with our products and services 
• Deal with your requests 
• Analyse customer’s shopping behaviours and preferences 
• Inform you about our promotions, offers, events, products and services as described in the “marketing” section below 
• Improve our products and services 
• Prevent and detect any fraud 
• Allow us to comply with any requirements imposed on us by law or court order 
• Notify you of orders you have placed, and their status updates including delivery or collection times, price changes or an update about an outstanding query.
• To enable us to issue a notice or corrective action to you in relation to any of our products, services or notifying you about changes to our terms and conditions or privacy policy.
• Notify you of price changes, new products, and special offers to help you find the best products we supply.

Sharing your personal information

We work with external companies to process your credit card payments. 

Where we have reason to suspect fraud or the commission of any other criminal offence, we may share your data (such as your name, address information, details of failed payments and your orders history) with crime prevention agencies and certain third parties for the purpose of detecting and preventing crime.

 Such third parties may include business partners, law enforcement bodies, providers of fraud prevention and detection services, and recipients of fraud prevention and detection services. 

If we intend to share your data for any reasons other than set out above, you will be notified and have the opportunity not to allow us to release this information to any third parties.

How we secure your data 

We do not hold any cardholder information in our data base, all payment details will be stored and processed via associated partners who are GDPR compliant. 

Your account details are stored in our data base and are strictly protected with an encryption system; only authorised personnel can access the data and only when it is necessary. 

We have electronic, physical and procedural safeguards in place to ensure your account information is not disclosed to any third party without your permission. 

We may occasionally request proof of identity before we disclose personal information to you.

How long do we retain your data? 

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, (including for the purposes of satisfying any legal, accounting or legal requirements). After that period, your data is deleted. 

Requesting access and making changes to your personal data

You have the right to access and rectify mistakes in the data we hold about you at any time. 

These requests will be dealt with on a case by case basis, and we estimate will be processed in no more than 1 month depending on our legitimate business interests, legal and contractual obligations. If we refuse your request, we will explain the reasons why. 

You can contact us on info@chickencottage.com

Modifications to this Privacy Policy

By using any of our Sites, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. 

We may change this Privacy Policy at any time by posting a revised version on our Sites and we therefore encourage you to periodically review this Privacy Policy to stay informed as to how we are protecting the Personal Information we collect. 

Your continued use of our sites constitutes your agreement to this Privacy Policy and any updates. 

Further information

If you have questions about your personal information or our privacy policy, please contact us at info@chickencottage.com

If you are unhappy about the handling of your data, you can send a complaint to the Information Commissioners Office by following the link below:

https://ico.org.uk/make-a-complaint/